Cookie Policy
What This Policy Covers
This Cookie Policy explains how HelpOne ("we", "us", "our") uses cookies and similar tracking technologies when you visit helpone1.online. It describes what cookies are, which ones we use, why we use them, and how you can manage your preferences. This policy is part of our broader Privacy Policy and should be read alongside it.
What Cookies Are
Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They allow the website to recognize your device on subsequent visits and remember certain information about your preferences or actions. Cookies can be "session cookies," which are deleted when you close your browser, or "persistent cookies," which remain on your device for a set period or until you delete them.
Similar technologies such as web beacons, pixel tags, and local storage may also be used for comparable purposes. This policy covers all such technologies collectively referred to as "cookies."
Categories of Cookies We Use
We use three categories of cookies on this website:
Essential Cookies: These cookies are strictly necessary for the website to function. They enable core functionality such as page navigation, security, and access to secure areas. Essential cookies cannot be disabled through our consent tool, as doing so would prevent the website from operating correctly. No personally identifiable information is stored in essential cookies beyond what is technically required.
Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. We may use this data to improve site structure, content, and user experience. Analytics cookies are only placed with your consent. If you decline analytics cookies, we will not be able to track your individual browsing behaviour on this site.
Marketing Cookies: These cookies may be used to serve relevant advertising and to measure the effectiveness of advertising campaigns. Marketing cookies track visits across websites and are only placed with your consent. If you decline marketing cookies, you may still see advertising but it will not be tailored to your browsing activity on this site.
Specific Cookies in Use
| Cookie Name | Category | Purpose | Duration |
|---|---|---|---|
| ho1_consent | Essential | Stores your cookie consent preferences to avoid repeated prompts | 365 days |
| _ga | Analytics | Google Analytics: distinguishes unique users for aggregate traffic analysis | 2 years |
| _ga_* | Analytics | Google Analytics: maintains session state for analytics measurement | 2 years |
| _gcl_au | Marketing | Google Ads: used for conversion tracking and advertising measurement | 90 days |
This list reflects cookies in use at the time of publication. It may be updated as our technology stack evolves.
Managing Your Preferences
When you first visit helpone1.online, you will be presented with a cookie consent interface. You can accept all cookies, reject non-essential cookies, or customize your preferences by category. Your selection is stored in the essential cookie "ho1_consent" so we can remember it on future visits.
You may change your preferences at any time by clearing your browser cookies and revisiting the site, at which point the consent prompt will reappear. You can also manage cookies directly through your browser settings. Most browsers allow you to view, delete, and block cookies. Note that blocking essential cookies may affect the functionality of this website.
For instructions on managing cookies in your browser, consult the help documentation for your specific browser. Common browsers include Chrome, Firefox, Safari, and Edge.
Third-Party Cookies
Some cookies on this site are placed by third-party services we use, such as analytics or advertising platforms. These third parties may collect information about your online activities across different websites. We do not control the cookies set by third parties and their use is governed by the respective third party's privacy and cookie policies. We encourage you to review those policies if you have concerns about third-party data practices.
Legal Basis in Canada
In Canada, the use of cookies that go beyond technical necessity requires meaningful consent under PIPEDA and, for residents of Quebec, under Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25). Our consent mechanism is designed to meet these requirements by presenting clear information and obtaining opt-in consent before placing non-essential cookies. You are free to withdraw consent at any time as described above.
Updates to This Policy
We may revise this Cookie Policy periodically, particularly as our use of cookies changes or as Canadian law evolves. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page from time to time.
Contact Us
If you have questions about our use of cookies or wish to exercise your privacy rights, please contact us at:
HelpOne | 9494 Boul. Saint-Laurent #802, Montreal, QC
Email: [email protected] | Phone: +1 (514) 381-6456