Privacy Policy

Last Updated: 15 May 2026 | HelpOne | helpone1.online

1. Introduction and Scope

This Privacy Policy describes the practices of HelpOne ("we", "us", or "our"), operated at helpone1.online, located at 9494 Boul. Saint-Laurent #802, Montreal, Quebec, Canada. This policy governs how we collect, use, disclose, and safeguard personal information provided by visitors and users of our website and online educational programme.

HelpOne is committed to protecting personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy legislation including Quebec's Act Respecting the Protection of Personal Information in the Private Sector (Law 25 / Bill 64), and all other applicable Canadian privacy laws. By accessing or using our website, you acknowledge the practices described in this policy.

2. Information We Collect

We collect personal information only to the extent necessary to deliver our educational programme and respond to enquiries. The categories of information we may collect include:

  • Contact information: name, email address, phone number, and any details voluntarily submitted through our contact form.
  • Technical information: IP address, browser type and version, operating system, referring URL, pages visited, and session duration, collected automatically through server logs and analytics tools.
  • Cookie-related data: identifiers stored in browser cookies as described in our Cookie Policy.
  • Correspondence: the content of messages you send us via email or the contact form.

We do not collect sensitive personal information such as financial account details, government identification numbers, or health information.

3. Purposes of Collection

Personal information is collected and used for the following purposes:

  • Responding to enquiries submitted through our contact form or by email.
  • Delivering and administering access to our online educational course content.
  • Sending programme updates or informational notices to enrolled learners, where consent has been obtained.
  • Improving our website and course content through analysis of aggregated usage data.
  • Complying with applicable legal obligations under Canadian law.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

4. Legal Basis and Consent

Under PIPEDA and Quebec Law 25, we rely on your informed consent as the primary basis for collecting and using personal information. Consent may be express (for example, checking a consent box on our contact form) or implied (for example, providing your email address to receive a response). You may withdraw consent at any time by contacting us at [email protected], subject to legal and contractual restrictions.

Certain processing activities, such as maintaining security logs, may be undertaken without consent where permitted by applicable law for purposes of fraud prevention or legal compliance.

5. Sharing and Disclosure

We do not sell, rent, or trade personal information to third parties. We may share personal information only in the following limited circumstances:

  • Service providers: third-party vendors who assist in operating our website and course platform, subject to contractual confidentiality obligations.
  • Legal requirements: where disclosure is required by applicable law, regulation, court order, or governmental authority.
  • Business transfers: in the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to equivalent privacy protections.

Any third-party service providers engaged by HelpOne are required to handle personal information in compliance with applicable Canadian privacy law.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by applicable law. Contact enquiry data is generally retained for a period of two years from the date of the last interaction. Learner account data is retained for the duration of access to the course and for a reasonable period thereafter.

When personal information is no longer required, it is securely deleted or anonymized in accordance with our internal data retention procedures and the requirements of Quebec Law 25.

7. Your Rights

Under PIPEDA and Quebec Law 25, you have the following rights with respect to your personal information held by HelpOne:

  • The right to access the personal information we hold about you.
  • The right to correct inaccurate or incomplete personal information.
  • The right to withdraw consent, subject to legal and contractual limitations.
  • The right to request deletion of your personal information where no legal obligation requires its retention.
  • The right to data portability, where technically feasible, under Quebec Law 25.
  • The right to file a complaint with the Office of the Privacy Commissioner of Canada or the Commission d'acces a l'information du Quebec.

To exercise any of these rights, please contact our Privacy Officer at [email protected] or by mail at our address above. We will respond within the timeframes required by applicable law.

8. Security

We implement appropriate technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), access controls, and regular review of our security practices. No method of transmission over the internet is completely secure; however, we take all reasonable steps to protect your information.

9. Cross-Border Transfers

Our website and course infrastructure may involve service providers located outside Canada. When personal information is transferred to a foreign jurisdiction, it may be subject to the laws of that jurisdiction. We take steps to ensure that any cross-border transfers are conducted in accordance with applicable Canadian privacy law and that appropriate contractual protections are in place.

10. Children's Privacy

Our course is intended for adults who own or manage a business. We do not knowingly collect personal information from individuals under the age of 16. If we become aware that we have inadvertently collected information from a minor, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised policy will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically. Continued use of the website following any changes constitutes acceptance of the updated policy.

12. Contact

For questions, requests, or complaints regarding this Privacy Policy or our data practices, please contact us at:

HelpOne | 9494 Boul. Saint-Laurent #802, Montreal, QC
Email: [email protected] | Phone: +1 (514) 381-6456